Simply Rewards is our way of saying thank you for shopping with us and your loyalty! All you need to do to join our loyalty programme is to create an account with us! Simply follow the instructions to make an account with Simply Supplements and you’ll automatically be enrolled in the programme and start earning points straight away.
What benefits do I get with Simply Rewards?
The more you shop the more you earn! Earn points on your purchases, unlock extra benefits. Move through Simply Rewards loyalty tiers and enjoy exclusive opportunities to earn even more points during special events.
How is my tier status determined?
Your tier is based on how you shop with us:
• Bronze: For customers who make one-time purchases.
• Silver: For customers with an active Subscribe & Save subscription.
• Gold: For customers who have been subscribed to Subscribe & Save for six months or more.
The longer you stay subscribed, the more rewards you can unlock!
Is my tier status for life?
Your tier level may change depending on your subscription status. If you cancel your Subscribe & Save subscription, you'll move back to our Bronze tier. But don't worry! You'll keep any points you've already earned and can continue collecting points on future purchases.
How do points work?
For every pound you spend, you earn points. These points add up to rewards you can use towards future purchases.
When you're ready to spend your points, simply log in to your account, choose how much you'd like to redeem and generate a discount code to use at checkout. The amount you can redeem depends on your available points balance.
Do all purchases count for points?
Yes! All of your purchases made on the Simply Supplements website will count for points. You need to make sure you're logged in to your account when shopping. If you're ordering through our Customer Services team, let them know you're a Simply Rewards member so your points can be added to your account.
Some exclusions may apply, but we'll always let you know if a purchase isn't eligible.
How can I check my points balance?
Simply log in to your Simply Supplements account and visit the Simply Rewards section. Here, you'll be able to see your available points, current tier, the rewards you can redeem and how you can earn more points.
Can I earn points on Subscribe & Save orders?
Absolutely! You'll continue to earn points on your Subscribe & Save orders, with the opportunity to unlock even more rewards as you move through our loyalty tiers.
What happens to my points if I return my items?
If you return an item, any points earned from that purchase will be deducted from your account to reflect the refund.
What are the free products that I can redeem?
If you are on our Gold Tier, you will be entitled to a free product of your choice, which has the monetary value of £10 of less. Simply log in to your account, select 'Redeem Free Gift' and generate your discount code. You can then use this code towards an eligible product.
How will I receive my birthday gift?
All members who have provided their birthday information will receive their birthday gift during the month of their birthday. You will be sent an email with a code to redeem your offer, but please be aware you only have 30 days from the day of your birthday to redeem your offer. You will also need to opt in to receive email marketing from us. Instructions on redemption will be provided in the email.
Do my points expire?
Yes, your points will expire if you haven't made a purchase with us for 12 months. Keep shopping with us to stay active and continue enjoying your rewards!
How do referrals work?
If you would like to treat your friends and family to £5 off their first order when they spend £25 or more, simply enter their email address in the referral section and we'll send them their exclusive offer.
Once they've completed their qualifying purchase, we'll say thank you by adding £5 worth of points to your account. We'll also send you an email to let you know your reward is ready!