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Post-Brexit International Deliveries

In response to questions from our valued customers we wish to reassure you that deliveries to overseas customers have not been compromised by Brexit. Thanks to detailed pre-planning we are still able to deliver to customers in destinations such as France, Spain and Italy without incident.

European Fulfilment Network

Simply Supplements now benefits from an EU-based distribution hub. This hub maintains generous stock levels and ensures smooth delivery for all our European customers. All orders placed by customers based outside the UK will receive their supplements directly from this facility. Doing so ensures an efficient, timely and cost-effective service for all.

Speed of Delivery

The fact that stock already exists within the EU, and has successfully passed through all necessary border controls, makes for rapid delivery. There is no need for customers to wait for parcels to pass from the UK to Europe, with all the potential delays and extra charges this can entail.

Our trusted shipping partners continue to work around the clock to deliver orders in a timely manner. We are in regular contact with our partners and are carefully responding to changing business circumstances.

The vast majority of orders are arriving as expected. In a tiny minority of cases there may be minor delays due to circumstances outside our control, and we thank you for your patience in these situations.

Bi-Lingual Customer Service

Our primary English-speaking customer service team is happy to offer any support that you need. However should it be preferable for you we are also able to offer support via email or on the phone in French, German, Italian, Spanish. For full contact details please see our Contact Us page.

Stock Availability

Our logistics team is working hard to maintain stocks in our EU warehouse facility. So far stock availability has been almost at capacity since the very start of Brexit.

In a tiny minority of cases there may be delays of stock heading for our EU hub. In the case when an out-of-stock product is ordered you will be alerted by one of our friendly team to discuss alternatives.

Please note that due to our IT infrastructure we are currently unable to dispatch orders to customers outside the UK from our UK-based warehouse.

Import Duties & Taxes

Simply Supplements uses reputable export partners to send stock from our UK manufacturer to our European fulfilment centre. In doing so all local laws are met and duties are settled at the border.

Please note that supplementary taxes and duties may be payable by customers outside the EU.

If you are in any doubt then please consult our Terms & Conditions.

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