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Delivery and Refunds

Please read these terms and conditions carefully before making your decision to purchase

Delivery Options

UK Delivery
  Cost Delivery Time
Standard Tracked Delivery 

FREE for April only

Usually £1.99
FREE when you spend £20+

2 - 3 working days after dispatch
Express Tracked Delivery £3.99 1 working day after dispatch

All orders placed before 12 noon Monday to Friday will be dispatched the same day and should arrive within their allotted time period. Orders placed after 12 noon, on a weekend or over a bank holiday will be dispatched on the next working day.

Our courier is unable to deliver to PO Box addresses using our free 48-hour tracked delivery service. If you need your goods delivering to a PO Box, please select our 24-hour express delivery service when placing your order.

Please be aware that on rare occasions or during busy periods, delivery times may be slightly longer. Unfortunately, we’re unable to investigate the non-arrival of goods until after 2 working days.

European and International Delivery
Region Cost Delivery Time
Europe Calculated at checkout Approx. 3 – 10 working days after dispatch
Rest of World Calculated at checkout Approx. 10 – 15 working days after dispatch

To offer a fair and competitive delivery charge, the cost of international deliveries will vary depending on the total weight and size of the order. As you add products and delivery address to your basket, the delivery charge will automatically update.

All European and International orders are dispatched from our EU-based warehouse for speed of delivery and by the country's local post. Delivery times vary dependent on the country of destination and may vary.

Please be aware that on rare occasions or during busy periods, delivery times may be slightly longer. Unfortunately, we’re unable to investigate the non-arrival of international goods until 24 working days after dispatch.

Simply Unlimited
  Cost Delivery Time
Unlimited Express 24-hour Tracked Deliveries Annual subscription: £10.99

All express delivery charges during membership: FREE
1 working day after dispatch

SimplyUnlimited is the ideal option for regular customers who purchase supplements throughout the year. An annual subscription costs just £10.99, so members can enjoy unlimited free express deliveries on all orders placed within the 12-month period.

All orders placed before 12 noon Monday to Friday will be dispatched the same day. Orders placed after 12 noon, on a weekend or over a bank holiday will be dispatched on the next working day. Out of stock items will be dispatched as soon as they arrive.

For more information about SimplyUnlimited, click here

For full SimplyUnlimited terms and conditions, click here

Delivery Exclusions

We strive to provide our products and services to customers all around the world, however, we regret to inform you that due to various logistical and operational challenges, we are currently unable to offer delivery to the following countries: 

We apologise for any inconvenience this may cause and we thank you for your understanding. If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team at customercare@simplysupplements.co.uk

Cancellations, Returns & Refunds Policy

If you wish to cancel or amend your order you must contact our customer care team immediately, by either calling us on 0800 988 0292 or via the online chat service on our website (open from 8 am to 6 pm Monday to Saturday). Please note that all emails are responded to within 48 hours on working days, so your request may not be actioned within enough time before your parcel has been dispatched.

Unfortunately, because we process all orders quickly to ensure fast delivery, we cannot guarantee that we’ll always be able to cancel or amend your order before it has been dispatched.

We do offer a free UK returns policy, so any unwanted, unopened items can be returned to us within 30 days of the delivery date for a no quibble refund or exchange. We recommend that you obtain proof of posting from your local post office upon returning the items.

Refunds will be processed once the returned items are received back into our warehouse. The amount we will refund is the amount paid for the products; delivery costs will not be refunded.

Products must be returned to the warehouse they were dispatched from:

For UK-based customers please return to:
Simply Supplements, Freepost, PO Box 1330, Peterborough, PE2 2PW

For non-UK customers please return to:

Simply Supplements c/o Shipius, C/ Tapicero 1, módulo K, 28830 San Fernando de Henares, Madrid, España

Please note that if an international order is cancelled or refused delivery after dispatch from our EU warehouse, we will deduct a flat fee of 10 Euros to cover our shipping charges.