Frequently Asked Questions

We understand that mistakes happen. If you need to cancel or edit your order information, such as the delivery address or contact number, please contact our Customer Care Team as soon as possible. However, we cannot guarantee changes to orders after 24 hours of placement, as orders may have already been processed.

Here’s what you can do:

• Contact our customer care team via email address at
  customercare@simplysupplements.co.uk , or by filling out our form.
• Have your order number ready when contacting Customer Care.
• We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

If there is an issue with your order, please contact our Customer Care team as soon as possible. You can email us at customercare@simplysupplements.co.uk, call us on 0800 988 0292, or use the contact form on our website. Please provide your order number and a brief description of the problem so we can assist you quickly.

If part of your order is missing, please check your shipping confirmation email to see if the items were sent separately. If all items should have arrived together, or if you have any concerns, please contact our Customer Care team with your order number. You can email us at customercare@simplysupplements.co.uk or call us on 0800 988 0292. We’ll investigate and resolve the issue promptly.