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Terms and Conditions

Please read these terms and conditions carefully before making your decision to purchase

These terms and conditions govern the sale of products by us (Simply Supplements) to you on the simplysupplements.co.uk website. These terms and conditions constitute the entire agreement between Simply Supplements, whose registered address is 2nd Floor, Gaspé House, 66-72 Esplanade, St Helier, Jersey, JE1 1GH (VAT Reg No: 202 3743 50) and you the customer. Please read these conditions carefully before purchasing Simply Supplements products. By ordering our products, you signify your agreement to be bound by these terms and conditions.

General

Items sold by Simply Supplements are dispatched from our fulfilment centre in Peterborough, the United Kingdom. All purchases made by you are completed and performed in the UK and UK law shall govern every aspect of contractual agreement concerning purchases made from us.
 

Our Contract

When you place an order on our website to purchase goods from us, this constitutes an "Offer to Buy" from you. 

Our “Order Confirmation” emails are to confirm that we have received your “Offer to Buy”. All orders are subject to our terms and conditions and we reserve the right to cancel or suspend your order based on these.

We accept this order when we send you an "Order Shipment" email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Shipment email, whether you receive that email or not.  
  

Free Product Trial

The Free Supplements promotion is open to people aged 18 and over who complete the sign up form at www.freesimplysupplements.signups.co.uk

The Promotion begins on 31st October 2018 and ends when stock has depleted.

Claimants of the Promotion can choose to receive one of the following free products:

1. The Promotion is limited to one free product per household. Claims on behalf of another person or household will not be accepted and joint claims are not allowed.

2. Completing multiple sign up forms does not entitle you to more than one free product.

3. The promotion is only available to customers residing in the United Kingdom.

4. Free supplements are subject to availability and only while stocks last. Simply Supplements reserves the right to withdraw this promotion at any time.

5. Free products are non-transferable and no cash alternative is available. Product substitutions will only be provided at the discretion of Simply Supplements.

6. Free products will not be available for refunds or exchanges and cannot be claimed as lost in the post.

7. This promotion is not available to cashback or affiliate customers.

8. To qualify for a free product, claimants must agree to these terms and conditions and agree to receive marketing correspondence from Simply Supplements in the form of emails, telephone and by post. We will only ever send you marketing material that we believe you will be interested in and you can unsubscribe at any time. Read more in our Privacy Policy.

9. A member of Simply Supplements will be in touch within 30 working days following submission of your form to organise the delivery of your supplements. Failure to get in touch with the Simply Supplements team within 30 working days regarding your free product will result in forfeiting the free product.

10. Any personal contact details provided will be for the sole use of Simply Supplements, in order to communicate with you regarding your free product or to send marketing correspondence from Simply Supplements, SimplyGo or VitaPaws. We will not pass your details on to any third party or company other than those listed in our Privacy Policy.

11. This promotion is offered by Simply Supplements and is open to customers and prospective customers only. Employees, agents, affiliates or suppliers of Simply Supplements and/or its subsidiaries, nor family members of such persons, are not eligible to enter this promotion.

12. Simply Supplements reserves the right to refuse claimants that are deemed non-genuine, do not adhere to terms and conditions or that there is reasonable suspicion that the terms of the offer are being abused.

13. By submitting a completed form, this will be deemed as acceptance to these Terms and Conditions.

14. Simply Supplements reserves the right to change terms and conditions at any time. These changes will be featured on: www.simplysupplements.co.uk/terms-and-conditions

15. The Promotion may not be used in conjunction with any other offer or promotion that is currently run on our website, brochure or by an affiliate programme.

 If you have any questions about the Promotion, please email enquiries@simplysupplements.co.uk or call 0800 988 0292 to speak to one of the Simply Supplements team.

Free Gifts

Free gifts offered with promotions are subject to availability and suitable alternatives may be provided if stocks run out. Minimum spend requirements must be met if applicable.

Free gifts are not included in the 30 day money back guarantee and hold no monetary value. They are not eligible for exchange and cannot be replaced or claimed as lost in the post.

Promotions

We regularly offer our customers vouchers and promotions on our website, through email marketing campaigns, affiliate websites and other marketing channels. Voucher codes cannot be redeemed in conjunction with any other offers (eg. sale products) unless stated otherwise within the promotion. Cashback via our affiliate partners may not be paid if a voucher code is used, please see the terms and conditions on the cashback provider's website before proceeding with your purchase.

30 Day Money Back Guarantee

This offer is only valid during specified promotional periods and available only on selected products. To claim this offer please follow the steps below:

1. Please contact our customer care team via email, telephone, or live chat. You must have your order reference number, full name and contact details

2. Claims must be made within 30 days of purchase

3. You must provide a valid reason for the claim

4. Only one claim can be made per product per customer

5. Claims can only be made against one pot/box of each product

6. The amount we will refund is the amount paid for the product; postage is not included

7. Simply Supplements reserves the right to withdraw this promotion at any time

8. Simply Supplements reserves the right to amend the terms and conditions of this promotion at any time

 

Social Media Competition Terms & Conditions

Facebook Competitions - "Freebie Friday"

  1. Our Freebie Friday competitions begin every Friday on the Simply Supplements Facebook page and end on the following Sunday at 11.59pm (or the next working day in the event of bank holidays) 
     
  2. To enter you must LIKE, LOVE, or WOW the Freebie Friday post from Simply Supplements on Facebook unless stated otherwise in the competition post.
     
  3. The winner(s) are chosen at random on the following Monday and announced on the Simply Supplements Facebook page as well as messaged directly (unless a Bank Holiday). Failure to respond to our message and provide your address within 3 days may result in another winner being chosen.
     
  4. Any posts containing anything foul, offensive or deemed as spam will result in the user being removed from the competition.
     
  5. Any personal contact details of entrants and/or winners will be for the sole use of Simply Supplements, in order to communicate regarding prizes and dispatch. We will not pass your details on to any third party company.
     
  6. This competition is offered by Simply Supplements and is open to all Facebook followers. Employees, agents, affiliates or suppliers of Simply Supplements and/or its subsidiaries, nor family members of such persons, are not eligible to enter this competition.
     
  7. Simply Supplements products or services are not endorsed by Facebook; this competition is offered solely by Simply Supplements.
     
  8. Simply Supplements reserve the right to provide alternative products to the ones pictured. 
     
  9. Entry to this competition is deemed as acceptance of these terms and conditions.
     
  10. Simply Supplements reserves the right to amend the terms and conditions of this giveaway at any point.

Twitter Competitions - "Win it Wednesday"

  1. The competition will begin each Wednesday at 9.00am and will end at 11:59pm the same day.
     
  2. To enter you must follow Simply Supplements (@simplysupps) on Twitter and retweet our #WinItWednesday tweet.
     
  3. One winner (unless stated otherwise in the tweet) will be chosen at random on the following Thursday morning. Winners will be contacted via direct message on Twitter, if you are chosen you must respond with your contact information within 24 hours or an alternative winner will be drawn.
     
  4. Any posts containing anything foul or offensive will result in the user being removed from the competition.
     
  5. A full postal and email address must be given at the time of entry. These details will be used to send your prize to you/communicate regarding the delivery of your prize.
     
  6. This competition is offered by Simply Supplements and is open to all Twitter users. Employees, agents, affiliates or suppliers of Simply Supplements and/or its subsidiaries, nor family members of such persons, are not eligible to enter this competition.
     
  7. Simply Supplements products or services are not endorsed by Twitter; this competition is offered solely by Simply Supplements.
     
  8. Simply Supplements reserve the right to amend the terms & conditions of this giveaway at any point, and to provide alternative products to the ones shown.
     

Student Discount Terms & Conditions  

At Simply Supplements we offer a 20% discount to all verified UK students to use online, in conjunction with Student Beans. To redeem this offer, simply enter your details on the Student Discount page and you will receive your unique offer code by email. The code should be entered into the offer code box at the Simply Supplements checkout page upon purchase. The code is unique to you and is eligible for one order per code. Your code must not be shared with other customers and this may result in the discount being declined. The offer cannot be used in combination with other discount codes or be applied to previous purchases. Misuse of your unique student discount code may result in your discount (and any applicable free gifts) not being applied to your order.
 

PriceMatch

In order to uphold our "Lowest Price in the UK" guarantee, we promise to refund you the difference plus 10% if you have bought a product from us and have then found an identical product cheaper elsewhere. Please review the following conditions below to confirm the eligibility of the price match. We ask that you kindly ensure that the competing product fulfils each of the following conditions before proceeding with a "PriceMatch Plus 10%" claim.

Products are of the SAME STRENGTH

Price matches cannot be carried out on products of a different specification or ingredient

UK or Channel Islands Based

The price match company must be UK or Channel Island registered

It is NOT an Auction

We do not match auction site prices, whether it is 'Buy Now' or similar

You have Evidence

We politely ask that if you do see the same product cheaper elsewhere, you have quantifiable evidence e.g. a leaflet with the offer, a web address for us to check, a brochure reference etc. Simply claiming that you have 'seen' it cheaper elsewhere does not provide sufficient evidence.

All offers are subject to availability.

An additional 10% cannot be used in conjunction with any other offer.
 

Refer A Friend

I've been referred to Simply Supplements by a friend and they said I just need to enter their name to get a discount that they offered me. Where can I do this?

You can do this either on the homepage or as you're buying from us. There is a link just above the voucher code box during checkout saying "Been referred by a friend?". Alternatively you can click here to enter your friend's name.

Once you've confirmed the friend who referred you, you will be able to access your reward. You can then enter this code in the voucher code box as you're buying.

I've referred someone. How do I know whether they've bought anything and whether I've got a reward? 

We will email you as soon as any of your friends shop with us. The email will have come from info@mention-me.com as Mention Me are the company who manage our refer-a-friend scheme.

It is also possible to see the status of your referrals on your dashboard. You can find a link to your sharing dashboard at the bottom of the email you receive when you sign up for our refer-a-friend scheme.

I entered my friend’s name and it didn’t work? 

This could be for several reasons. It could be because your friend never registered for the refer-a- friend scheme. It could be because you’re entering a nick name (that the system doesn’t recognise) rather than the name they registered with or it could be because there are more than one person with the same name signed up. If this is the case then you just need to follow the instructions to enter their email address. If you don’t know their email address then please ask them for it and come back to us.

I remember seeing an offer but can’t remember what it was or how to share it. 

You can either just tell your friend to come to the site and to enter your name in the checkout in order to get the discount.
 

Import Duty and VAT

The prices payable for goods as set out in the website are, inclusive of VAT and shipping/handling costs for UK buyers. We do not charge for deliveries to the UK.

For importations of goods into other EU member states, prices are quoted net of import VAT, customs duty and other levies or taxes. As an importer of the goods into these member states, you are solely responsible for all import VAT, customs duty, other levies, tariffs or taxes and these may be payable on delivery of the goods to you.
 

Payment

We'll send you an invoice/ delivery note setting out the cost of your purchase we have supplied, together with the total cost of postage and packaging if applicable. Our prices and charges are shown in the subscription magazine and on the Website. We reserve the right to request that we receive payment from you before we supply any products to you.
 

Ownership and Title

All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises in Peterborough. All sales are ex-works. This means that the sale is completed in the UK and all goods remain in the Channel Islands before any sales transactions are conducted.
 

Electronic Communications

When you transact with Simply Supplements or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the simplysupplements.co.uk website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your legal rights.
 

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
 

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your legal rights.
 

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
 

Governing Law and Jurisdiction

Your relationship with us is governed by and construed in accordance with the laws of Jersey. You agree, as we do, to submit to the non-exclusive jurisdiction of the Courts of the Island of Jersey.
 

Returns & Refunds Policy

We offer free returns on all products. Any unopened items returned within 30 days of the date of delivery will qualify for a no quibble refund or exchange. Please use the address below. We do advise that you obtain proof of posting from your local post office upon returning the item(s). We regret that no refunds will be given on products that have been opened, or returned after 30 days from the date of delivery. Refunds will be processed once the returned items are received back. The amount we will refund is the amount paid for the product(s); delivery costs will not be refunded.

Simply Supplements, Freepost, PO Box 1330, Peterborough, PE2 2PW

See our cancellation policy below for more details.

This Returns Policy does not affect your legal rights.

Cancellation Policy

At Simply Supplements we want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United Kingdom distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a period of 7 working days (commencing from the date the goods are received). This applies to all of our products. However, we regret that we cannot accept cancellations for purchases where the item(s) has been used.

To cancel an order, written or oral confirmation must be made within this 7 day period. Please email us at customercare@simplysupplements.co.uk or call us on 0800 988 0292.

Goods must then be returned within 30 days of the delivery date to receive a full refund for your order. All return orders should be sent to the following address:

Simply Supplements, PO Box 1330, Peterborough, PE2 2PW

For your protection, we recommend that you use a recorded-delivery service and obtain proof of posting from your local post office. You must ensure they are packaged adequately to protect against damage. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

As soon as we receive the returned item(s), we will refund the relevant purchase price for that item.

Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights.
 

Limitation of Liability

Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you've already paid for items that you haven't received or that you've returned within the agreed timescales and in the required condition. We won't be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these terms and conditions.

We do not accept liability for any errors and omissions and reserve the right to change information, prices, offers, specifications and descriptions. We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for products/offers which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.

Our Processing of Your Personal Data

In order to process your order, the following may be required:

Your email address is stored so that we can send you an email to confirm that any orders, payments, dispatches and any other transactions entered by you have been successfully processed via our website.

We ask you for your telephone number in case we need to contact you about transactions on your account including orders, deliveries and payments. We may also telephone you to advise you of any Simply Supplements offers which we think may be of interest to you.

We may disclose your information to other companies and individuals who we appoint to undertake, on our behalf, services relating to the administration of your account e.g. fulfilling orders, delivering packages, processing credit card payments etc. We may also pass your information to professional advisors if we require advice relating to our administration of your account. Any such companies, firm or individuals may not use your information for any other purpose and are required to process the data in accordance with the relevant Data Protection legislation.
 

Our Use and Protection of Your Personal Data for Marketing Purposes

At Simply Supplements we endeavour to carry out our marketing activity in a considerate, ethical and economic way and respect the consumer's choice when it comes to receiving direct mail. Simply Supplements understands the value of our customers' privacy and can assure you that our services are provided with the utmost respect for your privacy. Simply Supplements therefore guarantee not to sell or pass your personal data to any third party company. Our direct mailings may from time to time incorporate information from reputable third parties advising you of products and services, which we believe may be of interest to you, however, you can be assured that we will not pass your details to any such third parties. This will be in accordance with the UK's Data Protection legislation. Your data may be used to notify you about other products or services provided by Simply Supplements or its subsidiaries  You may at any time request us not to receive such information by writing to us at Simply Supplements, PO Box 1330, Peterborough, PE2 2PW or alternatively by emailing us at customercare@simplysupplements.co.uk.

Simply Supplements may use your data to periodically send direct marketing brochures or email you with information on our latest news or product offers. If you do not wish to receive our brochures or emails you can unsubscribe to our service by calling our Customer Service Department on 0800 988 0292, writing to us at Simply Supplements, PO Box 1330, Peterborough, PE2 2PW or emailing us at customercare@simplysupplements.co.uk.
 

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.
 

Disclaimer

This information (and accompanying material) provided by Pinnacle Health Limited trading as Simply Supplements is not intended to replace the attention or advice of a physician or other healthcare professional. Anyone wishing to embark on any dietary, drug, exercise or other lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified healthcare professional. Simply Supplements strongly advises that anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to taking our products. All images on this website are for illustration and guidance purposes only, actual sizes and shapes may vary. Pinnacle Health Limited trading as Simply Supplements strives to ensure that information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
 

Our Details

For Customer Service Department please call:

Tel: 0800 988 0292

Fax: 0845 430 1215

By Post: Simply Supplements, PO Box 1330, Peterborough, PE2 2PW

Pinnacle Health Limited is the trading name for Simply Supplements, registered in Jersey. Registration number FC032269.

AutoDespatch is an easy and practical way to ensure that you never run out of your favourite supplements. You’ll also receive 10% off the current selling price of the supplements that you choose, though please note that prices can change on occasion. Re-orders are automatically fulfilled on the schedule that you set when ordering, and amendments can be made up to the day before dispatch.

Delivery

AutoDespatch uses our free delivery service, helping to keep your costs down. Orders take approximately 2-3 working days to arrive for UK customers. Please note that Bank Holidays and weekends are excluded from this delivery estimate, and that on rare occasions delivery may take longer due to factors outside our control.

European and international orders are delivered by your country’s local postal service, and delivery times may vary in accordance with this.

Payment

Payment for AutoDespatch orders is generated using a valid credit or debit card; you can update your payment details at any time by contacting our customer service team or via your online account. Please note that any new payment details provided via your online account will be used for any new and existing AutoDespatches you may have.  Sadly, we are unable to accept payment for this service via cheque, PayPal, Direct Debit or Standing Order.

Substitutions

In rare cases where your chosen products are out of stock, Simply Supplements may opt to dispatch an equal or superior product. In such an eventuality we will try to contact you to discuss any substitutions before dispatch.

Other Offers

We regret that the AutoDespatch discount cannot be used in conjunction with any other offers available.

Changing Your Order

You can complete control over your AutoDespatch schedule at all times. Changes may be made via your online account, or over the telephone with our friendly customer service team on 0800 988 0292.

We have worked hard to make AutoDespatch as practical as possible for you, and we’re sure you’ll appreciate the benefits. Why not give it a try today?

Next Day Delivery Service

Simply Supplements orders are dispatched on the same day (for orders received before 12 noon) or within 24 hours (subject to stock availability - out of stock items will be dispatched as soon as they arrive).

Our Next Day Delivery Service is now at £3.50 or FREE when you spend over £50. Orders placed before 12 noon Monday to Friday with our Next Day Delivery Service should arrive with customers on the Next business day. Estimated delivery periods exclude bank holidays. UK only.
 

Standard Delivery Service

For standard delivery: All standard orders within the UK are delivered by Royal Mail using our free 2-3 day service. The majority of orders placed before 12 noon Monday to Friday should arrive with customers within 2-3 business days excluding the day of despatch. On rare occasions, the delivery period may be 3 business days. Estimated delivery periods exclude bank holidays. The UK only. European and international orders are delivered by the country's local post. Delivery times may vary.

Please bear in mind that these delivery times are approximations and during busy periods delivery may be slightly longer.

Please note that we are unable to investigate the non-arrival of goods until 8 working days after dispatch for UK orders, and 24 working days after dispatch for international orders.

Please note: We are unable to deliver to PO BOX addresses when orders are placed using our standard 2-day delivery service, as our couriers do not provide this service.

If you would like your goods delivered to a PO BOX address please select next-day delivery when placing your order. All orders placed using next-day delivery are dispatched with a different courier, which can deliver to PO BOX addresses.
 

Postage & Packaging Charges

Standard delivery to UK addresses: FREE on all online orders
Next Day delivery to UK addresses: £3.50 for all orders or FREE when you spend over £50
European and International delivery: Calculated on weight and size

For all European and International orders, delivery charges will vary depending on the total weight and size of the order. As you add products to your basket the delivery charge will automatically update. With this new service, we hope to offer all our international customers fair and competitive delivery charges.
 

SimplyUnlimited™

Customers who have subscribed as a Simply Unlimited™ member, will enjoy free next day delivery on all orders within a 12 month period.

Orders received before 12 noon Monday - Friday will be dispatched on the same day. Subject to stock availability - out of stock items will be dispatched as soon as they arrive. For full terms please click here.

Please read and understand the following terms and conditions before signing up for SimplyUnlimited™. By signing up to SimplyUnlimited™ you signal your agreement to all the terms below:

Membership Period

Your SimplyUnlimited™ membership runs for 12 calendar months from the date you sign up.

Renewal

There is no need to manually renew your SimplyUnlimited™ subscription. All memberships renew automatically on the anniversary of your initial membership. The renewal fee may change during the period of your membership, and no guarantees are made regarding future pricing. Please check our website for the current membership fees.

Cancellations

The SimplyUnlimited™ membership fee is non-refundable. You can cancel your renewal by contacting our customer service team on 0800 988 0292 Monday – Saturday from 8am – 6pm. Cancellations must be made before the beginning of your next membership period. Simply Supplements reserves the right to withdraw the SimplyUnlimited™ service at any time and for any reason.

Service Area

SimplyUnlimited™ is only available to customers residing in the United Kingdom. Please be aware that despite our best efforts it may not be logistically possible to offer next day delivery to members in outlying areas.

Delivery

Orders must be received and processed by 12 noon to guarantee same-day dispatch. Please note that whilst we aim to deliver all express parcels the next-day, this may not always be possible due to circumstances outside our control. Estimated delivery times exclude weekends and national holidays. Products that are out of stock at the time of ordering will be despatched when they arrive in our distribution centre.

Investigating late arrival

In the unfortunate circumstance that your parcel does not arrive within the estimated time frame, please contact our customer service team. A member of the team will be happy to look into this with our courier company and resolve the situation as soon as possible.

Marketing Communications

A key benefit of your SimplyUnlimited™ membership is access to exclusive members-only discounts. We will therefore contact you using the details you provide to achieve this aim. If you would rather not be contacted by a specific medium, or at all, you may opt out of marketing communications by contacting our customer service team.

Transferability

Your SimplyUnlimited™ membership must only be used by the named account holder. Your membership cannot be transferred to anyone else, nor can other people use your account to share your SimplyUnlimited™ benefits.

Cash Value

SimplyUnlimited™ is a discount membership and has no cash value. Therefore no refunds will be provided.

Changes to These Terms & Conditions

Simply Supplements reserves the right to make changes to these terms and conditions at our discretion. Any changes will be reflected on our website.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

 

What's in these terms?

These terms tell you the rules for using our website https://www.simplysupplements.co.uk (our site).

Who we are and how to contact us

https://www.simplysupplements.co.uk is a site operated by Pinnacle Health Limited trading as Simply Supplements ("We"). We are incorporated and registered in Jersey with company number 90555 (England and Wales registration number FC032269) and our registered address is at 2nd Floor, Gaspé House, 66-72 Esplanade, St Helier, Jersey, JE1 1GH. Our main trading address is PO Box 1330, Peterborough, PE2 2PW and our VAT number is 202 3743 50.

We are a limited company.

To contact us, please email dataprotection@simplysupplements.co.uk or telephone our customer service line on 0800 988 0292.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

If you purchase goods from our site, our Terms and conditions of supply (https://www.simplysupplements.co.uk/terms-and-conditions) will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 22nd May 2018.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at dataprotection@simplysupplements.co.uk or telephone 0800 988 0292.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information uploaded by other users of the site, such as customer’s reviews. This information has not been verified or approved by us.

If you wish to complain about information and materials uploaded by other users please contact us on https://www.simplysupplements.co.uk/contact-us.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

If you are a business user:

If you are a consumer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact pressoffice@simplysupplements.co.uk.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

About this cookie policy

This cookie policy details what cookies are and how we use them on our website. It details what information is stored in cookies and used during your visit. By using our website, you agree to our use of cookies on this website according to this policy.

What are cookies?

Cookies are small text files that are stored on your device by your web browser. These files contain small amounts of data that help to customise and improve your experience whilst using our website.

For further information about cookies please refer to www.allaboutcookies.org.

How are cookies used?

We use cookies in order to distinguish you from other users of the website. This helps whilst you are navigating our website and to remember certain actions you have performed, such as logging in, adding an item to your shopping basket and your progress during checkout.

What types of cookies do you use?

Cookies can be temporary or persistent. Temporary (or "session") cookies, only exist whilst you are still browsing the website. Once you finish browsing, the cookies are destroyed. Persistent cookies remain until they reach their expiry date.

Simply Supplements use the following types of cookies:

Functionality cookies: These cookies are used to uniquely identify you when you visit our website and enable you to place orders, view your order history and check your AutoDespatch schedule.

Analytical cookies: These cookies allow us to count the number of visitors both new and existing to our website. They also help us provide a better experience for our users by improving website navigation, performance and page load times.

Targeting cookies: These cookies record the products you have looked at on our website and remain persistent whilst the items remain in your basket. We use these cookies with our advertising partners to display better ads relevant to you and your interests. These cookies allow us to share information with other websites.

What information do we collect and store within cookies?

For any visitor to our website, we automatically record the following information:

Can I block cookies on your website?

Most web browsers allow the user to specify if cookies can be used on a per-website basis. To find out how to enable/disable cookies see www.allaboutcookies.org.

Please note that by disabling cookies on our website, you may find you are unable to access specific parts of the website or place an order with us.

Changes to this policy

This cookie policy may be updated from time to time and without notice. By continuing to use our website, you agree to accept the current version of our cookie policy.


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