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Terms and Conditions

Please read these terms and conditions carefully before making your decision to purchase

These terms and conditions govern the sale of products by us (Simply Supplements) to you on the simplysupplements.co.uk website. These terms and conditions constitute the entire agreement between Simply Supplements, whose registered address is Unit 5 Broadway Station Bridge, Yaxley, Peterborough, PE7 3EL (VAT Reg No: GB 332909500) and you the customer. Please read these conditions carefully before purchasing Simply Supplements products. By ordering our products, you signify your agreement to be bound by these terms and conditions.
 

General

Items sold by Simply Supplements are dispatched from our fulfilment centre in Peterborough, the United Kingdom. All purchases made by you are completed and performed in the UK and UK law shall govern every aspect of the contractual agreement concerning purchases made from us.  
 

Our Contract

When you place an order on our website to purchase goods from us, this constitutes an "Offer to Buy" from you. 

Our “Order Confirmation” emails are to confirm that we have received your “Offer to Buy”. All orders are subject to our terms and conditions and we reserve the right to cancel or suspend your order based on these.

We accept this order when we send you an "Order Shipment" email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Shipment email, whether you receive that email or not.  
  

Free Gifts

Free gifts offered with promotions are subject to availability and suitable alternatives may be provided if stocks run out. Minimum spend requirements must be met if applicable.

Free gifts are not included in the 30 day money back guarantee and hold no monetary value. They are not eligible for exchange and cannot be replaced or claimed as lost in the post.

We regret that we are currently unable to dispatch free gifts to addresses outside the UK.

  

Promotions

We regularly offer our customers vouchers and promotions on our website, through email marketing campaigns, affiliate websites and other marketing channels. Voucher codes cannot be redeemed in conjunction with any other offers (eg. sale products or multibuy promotions). Cashback via our affiliate partners may not be paid if a voucher code is used, please see the terms and conditions on the cashback provider's website before proceeding with your purchase.

Sale and third-party 'Marketplace' products are excluded from offer codes, discounts and promotions unless stated otherwise. 

All unique, personal offer codes are single-use only and can only be redeemed once.

For all multibuy promotions, the cheapest item(s) in the basket will be discounted. If you return an item purchased using this offer, you will only pay for what what you keep, if the total is less than what you originally paid, you will be refunded the difference.

Product promotions are subject to availability in our UK and/or European warehouses. Discounts apply to selected products only and can be changed/removed at any time. 

Free delivery offers only applies to UK orders.

30 Day Money Back Guarantee

This offer is only valid during specified promotional periods and available only on selected products. To claim this offer please follow the steps below:

1. Please contact our customer care team via email, telephone, or live chat. You must have your order reference number, full name and contact details

2. Claims must be made within 30 days of purchase

3. You must provide a valid reason for the claim

4. Only one claim can be made per product per customer

5. Claims can only be made against one pot/box of each product

6. The amount we will refund is the amount paid for the product; postage is not included

7. Simply Supplements reserves the right to withdraw this promotion at any time

8. Simply Supplements reserves the right to amend the terms and conditions of this promotion at any time
 

Social Media Competitions

Facebook 'Win it Wednesday' Competitions

  1. Our Win it Wednesday competitions begin on the Wednesday morning that the dedicated competition post is set live on either the Simply Supplements or VitaPaws Facebook page and close the same day at 23.59pm
     
  2. The winner(s) are chosen on the following working day and announced on the Simply Supplements or VitaPaws Facebook page as well as messaged directly. Failure to respond to our message and provide your address within 3 days may result the prize being forfeited.
     
  3. The number of winners and prizes available will be outlined in the competition post and are subject to availability. Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.
     
  4. Any posts containing anything foul, offensive or deemed as spam will result in the user being removed from the competition.
     
  5. The winner agrees to the use of his/her name and image in any publicity material. Any personal contact details of entrants and/or winners will be for the sole use of Simply Supplements, in order to communicate regarding prizes and dispatch. We will not pass your details on to any third-party company.
     
  6. By submitting photos or content to the competition, you are granting permission for these images to be used by Simply Supplements and VitaPaws online, on our social media pages and other online or print marketing communications. By submitting your photo, you understand and agree that Simply Supplements or VitaPaws has no obligation to publish your photo. You must be the author/copyright holder of all images submitted.
     
  7. There is no purchase necessary to enter Simply Supplement or VitaPaws social media competitions.
     
  8. This competition is offered by Simply Supplements and is open to Facebook users within the UK. Employees, agents, affiliates or suppliers of Simply Supplements and/or its subsidiaries, nor family members of such persons, are not eligible to enter this competition.
     
  9. Simply Supplement’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
     
  10. In the event of unforeseen circumstances, Simply Supplements  reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
     
  11. Simply Supplements products or services are not endorsed by Facebook; this competition is offered solely by Simply Supplements.
     
  12. Entry to this competition is deemed as acceptance of these terms and conditions.

 

Ratings and Reviews

To leave a product rating or review you must have purchased that product. All product and service reviews are collected and verified by a third-party UK-based ratings and review company.  

By submitting a product and/or service rating or review, you grant Simply Supplements the right to use this content non-exclusively and royalty free on our website or as part of our marketing, advertising, or communication correspondence to help others with their purchasing decisions. Please carefully choose the information you post through the ratings and review service and therefore provide to other users of Simply Supplements.

The purpose of reviews is to help people who haven't shopped with Simply Supplements or bought the product before to learn from the experiences of those that have.

Simply Supplements reserves the right, at our sole discretion, to moderate, change, condense, reject, or refuse to publish reviews on our website, or to restrict, suspend, or terminate your access to all or any part of the ratings and reviews service at any time, for any or no reason, with or without prior notice, and without liability.

Ratings and reviews left on any of our products are the personal opinion of the customer and should not be regarded as health claims or medical advice. 

 

PriceMatch

In order to uphold our "Lowest Price in the UK" guarantee, we promise to refund you the difference plus 10% if you have bought a product from us and have then found an identical product cheaper elsewhere. Please review the following conditions below to confirm the eligibility for the price match. We ask that you kindly ensure that the competing product fulfils each of the following conditions before proceeding with a "PriceMatch Plus 10%" claim:

Please note that our PriceMatch Guarantee only applies to our own-branded range and excludes any third-party products.

All offers are subject to availability. An additional 10% cannot be used in conjunction with any other offer.
 

Import Duty and VAT

The prices payable for goods as set out on the website are inclusive of VAT and shipping/handling costs for UK buyers.

EU deliveries are charged in GBP and dispatched from our EU-based warehouse. Prices may vary. Prices are quoted net of import VAT, customs duty and other levies or taxes. As an importer of the goods into these member states, you are solely responsible for all import VAT, customs duty, other levies, tariffs or taxes and these may be payable on delivery of the goods to you.  

International orders may be similarly subject to import taxes, customs duties and other levies. Prices quoted exclude these fees, and it is the buyer's responsibility to settle these as necessary. Ordering from Simply Supplements signals your acceptance of these terms.
 

Payment

We'll send you an invoice/ delivery note setting out the cost of your purchase we have supplied, together with the total cost of postage and packaging if applicable. Our prices and charges are shown in the subscription magazine and on the Website. We reserve the right to request that we receive payment from you before we supply any products to you.
 

Ownership and Title

All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises in Peterborough. All sales are ex-works. This means that the sale is completed in the UK and all goods remain in the UK before any sales transactions are conducted.
 

Electronic Communications

When you transact with Simply Supplements or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the simplysupplements.co.uk website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your legal rights.
 

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
 

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your legal rights.
 

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
 

Governing Law and Jurisdiction

Your relationship with us is governed by and construed in accordance with the laws of England. You agree, as we do, to submit to the non-exclusive jurisdiction of the Courts of England.
 

Limitation of Liability

Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you've already paid for items that you haven't received or that you've returned within the agreed timescales and in the required condition. We won't be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these terms and conditions.

We do not accept liability for any errors and omissions and reserve the right to change information, prices, offers, specifications and descriptions. We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for products/offers which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.

Our Processing of Your Personal Data

In order to process your order, the following may be required:

Your email address is stored so that we can send you an email to confirm that any orders, payments, dispatches and any other transactions entered by you have been successfully processed via our website.

We ask you for your telephone number in case we need to contact you about transactions on your account including orders, deliveries and payments. We may also telephone you to advise you of any Simply Supplements offers which we think may be of interest to you.

We may disclose your information to other companies and individuals who we appoint to undertake, on our behalf, services relating to the administration of your account e.g. fulfilling orders, delivering packages, processing credit card payments etc. We may also pass your information to professional advisors if we require advice relating to our administration of your account. Any such companies, firm or individuals may not use your information for any other purpose and are required to process the data in accordance with the relevant Data Protection legislation.
 

Our Use and Protection of Your Personal Data for Marketing Purposes

At Simply Supplements we endeavour to carry out our marketing activity in a considerate, ethical and economic way and respect the consumer's choice when it comes to receiving direct mail. Simply Supplements understands the value of our customers' privacy and can assure you that our services are provided with the utmost respect for your privacy. Simply Supplements therefore guarantee not to sell or pass your personal data to any third party company. Our direct mailings may from time to time incorporate information from reputable third parties advising you of products and services, which we believe may be of interest to you, however, you can be assured that we will not pass your details to any such third parties. This will be in accordance with the UK's Data Protection legislation. Your data may be used to notify you about other products or services provided by Simply Supplements or its subsidiaries  You may at any time request us not to receive such information by writing to us at Simply Supplements, PO Box 1330, Peterborough, PE2 2PW or alternatively by emailing us at customercare@simplysupplements.co.uk.

Simply Supplements may use your data to periodically send direct marketing brochures or email you with information on our latest news or product offers. If you do not wish to receive our brochures or emails you can unsubscribe to our service by calling our Customer Service Department on 0800 988 0292, writing to us at Simply Supplements, PO Box 1330, Peterborough, PE2 2PW or emailing us at customercare@simplysupplements.co.uk.
 

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.
 

Disclaimer

This information (and accompanying material) provided by Pinnacle Health Nutrition Limited trading as Simply Supplements is not intended to replace the attention or advice of a physician or other healthcare professional. Anyone wishing to embark on any dietary, drug, exercise or other lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified healthcare professional. Simply Supplements strongly advises that anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to taking our products. All images on this website are for illustration and guidance purposes only, actual sizes and shapes may vary. Pinnacle Health Nutrition Limited trading as Simply Supplements strives to ensure that information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
 

Our Details

For Customer Service Department please call:

Tel: 0800 988 0292

Fax: 0845 430 1215

By Post: Simply Supplements, PO Box 1330, Peterborough, PE2 2PW

Simply Supplements is the trading name for Pinnacle Health Nutrition Limited, registered in the UK. Registration number 10557314.

Subscribe and Save is an easy and practical way to ensure that you never run out of your favourite supplements. You’ll also receive 10% off the current selling price of the supplements that you choose, though please note that prices can change on occasion. Re-orders are automatically fulfilled on the schedule that you set when ordering, and amendments can be made up to the day before dispatch.

Delivery

Subscribe and Save uses our free delivery service, helping to keep your costs down. Orders take approximately 2 working days to arrive for UK customers. Please note that Bank Holidays and weekends are excluded from this delivery estimate, and that on rare occasions delivery may take longer due to factors outside our control.

European and international orders are delivered by your country’s local postal service, and delivery times may vary in accordance with this.

Payment

Payment for Subscribe and Save orders is generated using a valid credit or debit card; you can update your payment details at any time by contacting our customer service team. Please note that any new payment details provided via your online account will be used for any new and existing Subscribe and Save products you may have.  Sadly, we are unable to accept payment for this service via cheque, PayPal, Direct Debit or Standing Order.

Substitutions

In rare cases where your chosen products are out of stock, Simply Supplements may opt to dispatch an equal or superior product. In such an eventuality we will try to contact you to discuss any substitutions before dispatch.

Offers and Promotions

We regret that the Subscribe and Save discount cannot be used in conjunction with any other offers available.

Changing Your Order

You have complete control over your Subscribe and Save schedule throughout your subscription. Any changes may be made over the telephone with our friendly customer service team on 0800 988 0292.

We have worked hard to make Subscribe and Save as practical as possible for you, and we’re sure you’ll appreciate the benefits. Why not give it a try today?

Please read and understand the following terms and conditions before signing up for SimplyUnlimited™. By signing up to SimplyUnlimited™ you signal your agreement to all the terms below:

Membership Period

Your SimplyUnlimited™ membership runs for 12 calendar months from the date you sign up.

Renewal

There is no need to manually renew your SimplyUnlimited™ subscription. All memberships renew automatically on the anniversary of your initial membership. The renewal fee may change during the period of your membership, and no guarantees are made regarding future pricing. Please check our website for the current membership fees.

Cancellations

The SimplyUnlimited™ membership fee is non-refundable. You can cancel your renewal by contacting our customer service team on 0800 988 0292 Monday – Saturday from 8am – 6pm. Cancellations must be made before the beginning of your next membership period. Simply Supplements reserves the right to withdraw the SimplyUnlimited™ service at any time and for any reason.

Service Area

SimplyUnlimited™ is only available to customers residing in the United Kingdom. Please be aware that despite our best efforts it may not be logistically possible to offer express delivery to members in outlying areas.

Delivery

Orders must be received and processed by 12 noon to guarantee same-day dispatch. Please note that whilst we aim to deliver all express parcels within their allotted time period, this may not always be possible due to circumstances outside our control. Estimated delivery times exclude weekends and national holidays. Products that are out of stock at the time of ordering will be dispatched when they arrive in our distribution centre.

Investigating late arrival

In the unfortunate circumstance that your parcel does not arrive within the estimated time frame, please contact our customer service team. A member of the team will be happy to look into this with our courier company and resolve the situation as soon as possible.

Marketing Communications

A key benefit of your SimplyUnlimited™ membership is access to exclusive members-only discounts. We will therefore contact you using the details you provide to achieve this aim. If you would rather not be contacted by a specific medium, or at all, you may opt out of marketing communications by contacting our customer service team.

Transferability

Your SimplyUnlimited™ membership must only be used by the named account holder. Your membership cannot be transferred to anyone else, nor can other people use your account to share your SimplyUnlimited™ benefits.

Cash Value

SimplyUnlimited™ is a discount membership and has no cash value. Therefore no refunds will be provided.

Changes to These Terms & Conditions

Simply Supplements reserves the right to make changes to these terms and conditions at our discretion. Any changes will be reflected on our website.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

 

What's in these terms?

These terms tell you the rules for using our website https://www.simplysupplements.co.uk (our site).

Who we are and how to contact us

https://www.simplysupplements.co.uk is a site operated by Pinnacle Health Nutrition Limited trading as Simply Supplements ("We"). We are incorporated and registered in the UK with company number 10557314 and our registered address is at Unit 5 Broadway Station Bridge, Yaxley, Peterborough, England, PE7 3EL and our VAT number is 332909500.

We are a limited company.

To contact us, please email dataprotection@simplysupplements.co.uk or telephone our customer service line on 0800 988 0292.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

If you purchase goods from our site, our Terms and conditions of supply (https://www.simplysupplements.co.uk/terms-and-conditions) will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 17th September 2021.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at dataprotection@simplysupplements.co.uk or telephone 0800 988 0292.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information uploaded by other users of the site, such as customer’s reviews. This information has not been verified or approved by us.

If you wish to complain about information and materials uploaded by other users please contact us on https://www.simplysupplements.co.uk/contact-us.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

If you are a business user:

If you are a consumer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact pressoffice@simplysupplements.co.uk.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Postage & Packaging Charges


Standard tracked delivery to UK addresses: £1.99 or FREE when you spend £20 or more
Express tracked delivery to UK addresses: £3.99
European and International delivery: Calculated on weight and size

For all European and International orders, delivery charges will vary depending on the total weight and size of the order. As you add products to your basket the delivery charge will automatically update. With this new service, we hope to offer all our international customers fair and competitive delivery charges.

Standard Delivery Service

All orders within the UK are delivered by courier using our tracked delivery service and should arrive within 2-3 working days excluding the day of dispatch. Place your order before 12 noon Monday to Friday for same-day dispatch, otherwise orders will be dispatched the next working day.

Estimated delivery periods exclude bank holidays. European and international orders are delivered by the country's local post, so delivery times may vary. Please note that we are unable to investigate the non-arrival of goods until 8 working days after dispatch for UK orders and 24 working days after dispatch for international orders.

Please bear in mind that these delivery times are approximations and during busy periods delivery may be slightly longer.

Please note: We are unable to deliver to PO BOX addresses when orders are placed using our standard 2-day delivery service, as our couriers do not provide this service.

If you would like your goods delivered to a PO BOX address please select next-day delivery when placing your order. All orders placed using next-day delivery are dispatched with a different courier, which can deliver to PO BOX addresses.
 

Express Delivery Service

Orders placed before 12 noon Monday to Friday using our tracked express delivery service should arrive with customers the next working day. Orders placed after 12 noon Monday to Friday will be dispatched the next working day.

Estimated delivery periods exclude bank holidays and apply to UK orders only.  Please bear in mind that these delivery times are approximations and during busy periods delivery may be slightly longer.
 

SimplyUnlimited™

Customers who have subscribed as a Simply Unlimited™ member will enjoy free express delivery on all orders within a 12-month period.

Orders received before 12 noon Monday - Friday will be dispatched on the same day. Subject to stock availability - out of stock items will be dispatched as soon as they arrive. For full terms please click here.

Delivery Exclusions

We strive to provide our products and services to customers all around the world, however, we regret to inform you that due to various logistical and operational challenges, we are currently unable to offer delivery to the following countries: 

We apologise for any inconvenience this may cause and we thank you for your understanding. If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team at customercare@simplysupplements.co.uk

Cancellations, Returns & Refunds Policy

If you wish to cancel or amend your order you must contact our customer care team immediately, by either calling us on 0800 988 0292 or via the online chat service on our website (open from 8 am to 6 pm Monday to Saturday). Please note that all emails are responded to within 48 hours on working days, so your request may not be actioned within enough time before your parcel has been dispatched.

Unfortunately, because we process all orders quickly to ensure fast delivery, we cannot guarantee that we’ll always be able to cancel or amend your order before it has been dispatched.

We do offer a free UK returns policy, so any unwanted, unopened item(s) can be returned to us within 30 days of the delivery date for a no quibble refund or exchange.

We recommend that you obtain proof of posting from your local post office upon returning the item(s). Refunds will be processed once the returned item(s) are received back into our warehouse. The amount we will refund is the amount paid for the product(s); delivery costs will not be refunded. Products must be returned to the warehouse they were dispatched from.

Please note that if an order is cancelled or refused delivery after dispatch from our EU warehouse, we will deduct a flat fee of 10 Euros to cover our shipping charges.

For UK-based customers please return to:

Simply Supplements, Freepost, PO Box 1330, Peterborough, PE2 2PW

For non-UK customers please return to:

Simply Supplements c/o Shipius, C/ Tapicero 1, módulo K, 28830 San Fernando de Henares, Madrid, España

This Returns Policy does not affect your legal rights.

About this cookie policy

This cookie policy details what cookies are and how we use them on our website. It details what information is stored in cookies and used during your visit. By using our website, you agree to our use of cookies on this website according to this policy.

What are cookies?

Cookies are small text files that are stored on your device by your web browser. These files contain small amounts of data that help to customise and improve your experience whilst using our website.

For further information about cookies please refer to www.allaboutcookies.org.

How are cookies used?

We use cookies in order to distinguish you from other users of the website. This helps whilst you are navigating our website and to remember certain actions you have performed, such as logging in, adding an item to your shopping basket and your progress during checkout.

What types of cookies do you use?

Cookies can be temporary or persistent. Temporary (or "session") cookies, only exist whilst you are still browsing the website. Once you finish browsing, the cookies are destroyed. Persistent cookies remain until they reach their expiry date.

Simply Supplements use the following types of cookies:

Functionality cookies: These cookies are used to uniquely identify you when you visit our website and enable you to place orders, view your order history and check your Subscribe and Save schedule.

Analytical cookies: These cookies allow us to count the number of visitors both new and existing to our website. They also help us provide a better experience for our users by improving website navigation, performance and page load times.

Targeting cookies: These cookies record the products you have looked at on our website and remain persistent whilst the items remain in your basket. We use these cookies with our advertising partners to display better ads relevant to you and your interests. These cookies allow us to share information with other websites.

What information do we collect and store within cookies?

For any visitor to our website, we automatically record the following information:

Can I block cookies on your website?

Most web browsers allow the user to specify if cookies can be used on a per-website basis. To find out how to enable/disable cookies see www.allaboutcookies.org.

Please note that by disabling cookies on our website, you may find you are unable to access specific parts of the website or place an order with us.

Changes to this policy

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