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FAQs

Your questions, answered

Are Simply Supplements products high quality?

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If you are looking for quality assurance on the supplements you buy then look no further than Simply Supplements. We are truly dedicated to providing the highest quality supplements and literally go to the four corners of the earth to source original and genuine raw materials and extracts, which are made from raw material to finished product in the UK to Good Manufacturing Practice (GMP) standards.

GMP offers complete quality assurance; it is a set of strict pharmaceutical regulations, codes, and guidelines that ensure that food supplements are constantly manufactured and controlled to a high standard which is suitable for use. GMP is highly regarded as it verifies manufacturing excellence and demonstrates a manufacturer’s ability to produce supplements that meet both the industry’s high standards of quality and safety as well as label claims, for consistently reliable clinical outcomes.

No matter which country the raw materials are sourced from, Simply Supplements’ GMP approved products are manufactured with strict compliance to the GMP pharmaceutical guidelines in the UK. Whilst GMP certification is not a legal requirement for food supplements in the UK, Simply Supplements choose to recognise it as it offers genuine quality assurance.

What is the Discount Code requested on the order form page of your brochure?

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This unique code entitles you to various promotions and offers which are exclusive to the brochure you receive. This includes free gifts, special offers, vouchers and discounts on bulk buys. Please remember to use this code when ordering. This code can be found on the back page of the brochure above your name and address. The Discount Code normally includes both letters and numbers.

Do you offer a student discount?

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Yes, at Simply Supplements we offer an 8% discount to all valid students. To use your discount, simply follow the Student Discount link to register with Student Beans and verify your student status.

Where do I go if I can’t find the product I want to order?

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There are two facilities available to you to search for the products you are looking for. By either typing the product name or description in the 'Product Search” facility at the top right of any web page, or if you know the product code for the product you are looking for, you can enter the product code into the search bar. You can also shop by category, ailment or product A-Z for easy navigation. If you cannot find the product you are looking for, please do not hesitate to contact us on our Freephone Orderline on 0800 988 0292, email or via our online chat service where one of our advisors will be happy to help.

What methods of ordering are available to me other than online?

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Ordering via our Freephone Orderline is simple. Simply call FREEPHONE 0800 988 0292 (Lines open 8am-6pm Mon-Sat) and one of our helpful sales advisors will be happy to take your order - it really is as easy as that!

You can also fax your order to us on 0845 430 1215 or send your order to us at: Simply Supplements, PO Box 1330, Peterborough, PE2 2PW.

Who do I need to contact if I'm having trouble logging in or have a general query?

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If you have any queries regarding accessing your online account, our website or our products please do not hesitate to call our Customer Service Department on 0800 988 0292. Alternatively, you can chat to one of our friendly customer service advisors using our online chat facility, or contact us via email at customercare@simplysupplements.co.uk

How do I know if my card is safe when placing an order?

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Our website is secured by SSL which is the industry-standard security protocol, allowing our website to communicate with secure browsers. SSL uses technically advanced encryption that prevents others from accessing your personal details, including your card details, so you can rest assured that your details are safe every time you place an order with us. For information on how Simply Supplements uses your personal details please refer to our Privacy Statement.

How do I view the status of my order?

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If you have selected our UK Express Delivery, you will be sent a tracking link within your dispatch confirmation email; this can be used to check the delivery status of your order. For all other queries regarding your order you can simply contact our friendly customer service team on freephone 0800 988 0292 or by email. Alternatively, you can use our online chat facility.

How do I pay for my Subscribe and Save orders?

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Payment for all Subscribe and Save orders will be taken from the registered credit or debit card on the day your order is scheduled to be processed. All details provided are securely encrypted with our payment provider.

How do I amend my personal details for my Subscribe and Save order?

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If you wish to update any details regarding your Subscribe and Save orders, please call us on 0800 988 0292 Monday – Saturday from 8am – 6pm. Alternatively you can email us at customercare@simplysupplements.co.uk or talk to one of our friendly customer service advisors via our online chat facility.

Can I amend the frequency of my Subscribe and Save order?

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Yes you can. Simply give our Customer Service team a call on 0800 988 0292 Monday – Saturday from 8am – 6pm, and we will be able to amend the timing of your orders. You can also contact us by email or online chat.

Can I delay or bring forward my Subscribe and Save order?

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The Subscribe and Save service is fully flexible. If you need to amend the next dispatch of your order in any way then call us on 0800 988 0292 Monday – Saturday from 8am – 6pm. You can also contact us by email or online chat.

How do I update my payment details?

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If you would like to amend the registered payment card for your Subscribe and Save order then please call Customer Services on 0800 988 0292 Monday – Saturday from 8am – 6pm and we will be able to assist you with this.

Do I pay for delivery with my Subscribe and Save orders?

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All Subscribe and Save orders sent within the UK are dispatched with our free non-tracked standard delivery service. If you would like to pay for the express delivery option then please call Customer Services on 0800 988 0292 Monday – Saturday from 8am – 6pm and we will be able to assist you with this. You can also contact us by email or online chat.

How do I cancel my Subscribe and Save Order?

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Please call our Customer Service team on 0800 988 0292 Monday – Saturday from 8am – 6pm and we will be able to assist you with this.

What delivery options are available?

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UK Standard Delivery

All standard orders within the UK are delivered by Royal Mail using our free 2-3 day service. The majority of orders placed before 12 noon Monday to Friday should arrive with customers within 2-3 business days excluding the day of dispatch. On rare occasions, the delivery period may be longer. Estimated delivery periods exclude bank holidays.

UK Express Delivery

You can choose between a 24-hour or 48-hour Express Delivery Service.

Our 24-hour Express Delivery Service is £3.75 or FREE when you spend over £30.

Our 48-hour Express Delivery Service is £3.25 or FREE when you spend over £30.

Orders placed before 12 noon Monday to Friday with our Express Delivery Service should arrive with customers within their allotted time period. Estimated delivery periods exclude bank holidays. UK only. Subject to stock availability. 

European/International Delivery

All European and international orders are dispatched from our EU-based warehouse for speed of delivery. Non-UK parcels are delivered by the country's local post. Pricing is based on the destination and weight of the parcel. We advise approximately 10-15 working days for delivery. We must allow 24 working days before investigating the non-delivery of any orders sent outside of the UK.

How much Postage and Packing do you charge?

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Unlike many online companies that charge substantial amounts for postage and delivery, Simply Supplements offers free standard delivery on UK online orders no matter how much you spend. You can also take advantage of our express delivery service to receive your goods the next working day.

UK Standard Delivery

(Approx. 2-3 working days excluding day of dispatch): FREE for all online orders

UK Express Delivery

(Delivered within 48 hours when ordered before 12noon): FREE for orders over £30 / £3.25 for orders under £30

(Delivered within 24 hours when ordered before 12noon): FREE for orders over £30 / £3.75 for orders under £30

International Delivery

(Approx 10 to 15 working days): Calculated based on weight. The delivery charge will be displayed prior to checkout.

Can I return my products for a refund or exchange?

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We offer free returns on unopened items for a refund or exchange. Simply return the item(s) unused within 30 days of the day of delivery and we will refund the amount charged or arrange for a replacement item(s) to be dispatched. Products must be returned to the original dispatch warehouse.

For UK-based customers please return to:

Simply Supplements, Freepost, PO Box 1330, Peterborough, PE2 2PW

For non-UK customers please return to:

Avenida Suiza 18-20, 28821 Coslada, Madrid, Spain

Please note that if an order is cancelled or refused delivery after dispatch from our EU warehouse we will deduct a flat fee of 10 Euros to cover our shipping charges.

We do advise that you obtain proof of posting from your local post office upon returning the item(s). We regret that no refunds or exchanges will be given on products that have been used or returned after 30 days from the date of delivery.

Who do I contact if I receive the incorrect items or my products have been damaged in the post?

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In the unlikely event that your order arrives damaged or you have received the incorrect products, simply call our Customer Services Department on 0800 988 0292 who will be happy to ensure that you are re-sent the correct products without delay. Alternatively, you can contact us by email or using our online chat service.

How do I cancel or amend my order?

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If you wish to cancel or amend your order you must contact our customer care team immediately, by either calling us on 0800 988 0292 or via the online Chat service on our website (open from 8am to 6pm Monday to Saturday). Please note that all emails are responded to within 48 hours on working days, so your request may not be actioned within enough time before your parcel has been dispatched.

Unfortunately, because we process all orders quickly to ensure fast delivery, we cannot guarantee that we’ll always be able to cancel or amend your order before it has been dispatched.

We do offer a free UK returns policy, so any unwanted, unopened item(s) can be returned to us within 30 days of the delivery date for a no quibble refund or exchange.

We recommend that you obtain proof of posting from your local post office upon returning the item(s). Refunds will be processed once the returned item(s) are received back into our warehouse. The amount we will refund is the amount paid for the product(s); delivery costs will not be refunded. Products must be returned to the warehouse they were dispatched from.

Please note that if an order is cancelled or refused delivery after dispatch from our EU warehouse, we will deduct a flat fee of 10 Euros to cover our shipping charges.

For UK-based customers please return to:
Simply Supplements, Freepost, PO Box 1330, Peterborough, PE2 2PW

For non-UK customers please return to:
Avenida Suiza 18-20, 28821 Coslada, Madrid, Spain

This Returns Policy does not affect your legal rights.
 

How Much Does SimplyUnlimited™ Cost?

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We have worked hard to make SimplyUnlimited™ as cost effective for our customers as possible. With membership at just £10.99 per year this is easily recouped on just a handful of orders over the next 12 months.

Where is This Service Available?

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Currently SimplyUnlimited™ is only available to customers sending orders to within the United Kingdom.

How Do I Renew My Membership Next Year?

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SimplyUnlimited™ is designed to make staying healthy as easy as possible. As a result, you don’t need to worry about remembering to renew your membership as it will automatically renew on the anniversary of your subscription. For added peace of mind please know that you can cancel your membership at any time over the phone.

What If I Have Any Questions?

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Our friendly customer service team are available to answer any questions you might have. Simply call us on 0800 988 0292 Monday – Saturday from 8am – 6pm for a fast and courteous response. Alternatively you can contact us via post, fax, email or using our online chat facility.

What if I see a product cheaper elsewhere?

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In order to uphold our ‘Lowest Price in the UK’ guarantee, we promise to refund you the difference plus 10% if you buy a product from us and then find an identical product cheaper elsewhere. Please review the following conditions below to confirm the eligibility of the price match. We ask that you kindly ensure that the competing product fulfils each of the following conditions before proceeding with a ‘PriceMatch Plus 10%’ claim.

Products are of the same strength

Price matches cannot be carried out on products of a different specification or ingredient

UK or Channel Islands based

The price match company must be UK or Channel Island registered

You have evidence

We politely ask that if you do see the same product cheaper elsewhere, you have quantifiable evidence e.g. a leaflet with the offer, a web address for us to check, a brochure reference etc. Simply claiming that you have ‘seen’ it cheaper elsewhere does not provide sufficient evidence.


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