Frequently Asked Questions
How long does delivery take?
How long does delivery take?
UK Standard Delivery
Our standard 48-hour tracked delivery service is £1.99 or FREE when you spend over £20 for all UK deliveries.
All standard orders within the UK are delivered by courier using our 48-hour tracked delivery service. Order before 12 noon Monday to Friday for same-day dispatch.The majority of orders placed before 12 noon Monday to Friday should arrive with customers within 2 business days after dispatch. On rare occasions, the delivery period may be longer. Estimated delivery periods exclude bank holidays.
UK Express Delivery
Our 24-hour Express Delivery Service is £3.99 for all UK deliveries.
Orders placed before 12 noon Monday to Friday using our express delivery service should arrive with customers within 1 business day after dispatch. Orders placed before 12 noon Monday to Friday will be dispatched on the same day and orders placed after this time will be dispatched on the next working day. Estimated delivery periods exclude bank holidays and apply to UK orders only.
European/International Delivery
All European and international orders are dispatched from our EU-based warehouse for speed of delivery. Non-UK parcels are delivered by the country's local post. Pricing is based on the destination and weight of the parcel. We advise approximately 10-15 working days for delivery. We must allow 24 working days before investigating the non-delivery of any orders sent outside of the UK.
Are your products tested on animals?
Are your products tested on animals?
None of our products are tested on animals. At VitaPaws™, we are committed to promoting the welfare and ethical treatment of animals.
How long do VitaPaws™ products take to work?
How long do VitaPaws™ products take to work?
For the majority of our products, we recommend that animals take our supplements for a minimum of 12 weeks before their efficacy is assessed by the owner. However, depending on the product, more immediate effects are often observed.
Why should I choose VitaPaws™?
Why should I choose VitaPaws™?
VitaPaws™ products have been developed by experts in the field of animal nutrition, to support the health of your cat or dog. All of our products are manufactured to the stringent standards of Good Manufacturing Practice (GMP), and only pharmaceutical grade ingredients are used in our formulas.
What is the shelf life of VitaPaws™ products?
What is the shelf life of VitaPaws™ products?
The exact shelf life depends on the product, but all VitaPaws™ supplements have a shelf life of at least one year from the date of dispatch. You can find the best-before date on the product label or on the bottom of the packaging.
How do I set up VitaPaws™ products on Subscribe and Save?
How do I set up VitaPaws™ products on Subscribe and Save?
You can set up VitaPaws™ products on Subscribe and Save from the product page. Look for the ‘Save 10% with Subscribe and Save’ option, choose how often you would like the product delivered, then add it to your basket. At checkout, your repeat order will be set up automatically. If need help setting up your subscription, please contact our Customer Service team on 0800 988 0292 and we’ll be happy to help.
Please see Terms and Conditions for further information.
Can VitaPaws™ products cause an adverse reaction in my pet?
Can VitaPaws™ products cause an adverse reaction in my pet?
Our products are developed to be safely taken by healthy adult cats and dogs. However, we cannot guarantee that from time to time idiosyncratic reactions will not occur. If you notice any adverse reaction in your pet after taking our products please contact our Customer Service team on 0800 988 0292, or consult a suitably qualified health professional.
Can I use VitaPaws™ products if my pet is pregnant?
Can I use VitaPaws™ products if my pet is pregnant?
If your pet is pregnant or lactating, we recommend that you consult your animal's vet before using any of our products.
Can I give my pet more than one VitaPaws™ product?
Can I give my pet more than one VitaPaws™ product?
Yes, the majority of our products can be combined for a synergistic effect. However, we do not recommend that you give your pet more than one of our multinutrient products. If in doubt, please contact our Customer Service team on 0800 988 0292, or consult a suitably qualified health professional.
Do you accept returns?
Do you accept returns?
Yes, if for any reason you are not completely satisfied with your purchase, we will give you your money back with our 30-day no quibble promise. Please contact Customer Service on 0800 988 0292 for further assistance.