FAQs
How long does delivery take?
UK Standard Delivery
Our standard 48-hour tracked delivery service is £1.99 or FREE when you spend over £20 for all UK deliveries.
All standard orders within the UK are delivered by courier using our 48-hour tracked delivery service. Order before 12 noon Monday to Friday for same-day dispatch.The majority of orders placed before 12 noon Monday to Friday should arrive with customers within 2 business days after dispatch. On rare occasions, the delivery period may be longer. Estimated delivery periods exclude bank holidays.
UK Express Delivery
Our 24-hour Express Delivery Service is £3.99 for all UK deliveries.
Orders placed before 12 noon Monday to Friday using our express delivery service should arrive with customers within 1 business day after dispatch. Orders placed before 12 noon Monday to Friday will be dispatched on the same day and orders placed after this time will be dispatched on the next working day. Estimated delivery periods exclude bank holidays and apply to UK orders only.
European/International Delivery
All European and international orders are dispatched from our EU-based warehouse for speed of delivery. Non-UK parcels are delivered by the country's local post. Pricing is based on the destination and weight of the parcel. We advise approximately 10-15 working days for delivery. We must allow 24 working days before investigating the non-delivery of any orders sent outside of the UK.
Are your products tested on animals?
How long do VitaPaws™ products take to work?
Why should I choose VitaPaws™?
What is the shelf life of VitaPaws™ products?
How do I set up VitaPaws™ products on Subscribe and Save?
You can easily take advantage of the exclusive benefits that come with the VitaPaws™ Subscribe and Save scheme by signing up online. Alternatively, you can simply use the form in the back of the VitaPaws™ brochure or contact our Customer Service team on 0800 988 0292. Please see Terms and Conditions for further information.
Can VitaPaws™ products cause an adverse reaction in my pet?
Our products are developed to be safely taken by healthy adult cats and dogs. However, we cannot guarantee that from time to time idiosyncratic reactions will not occur. If you notice any adverse reaction in your pet after taking our products please contact our Customer Service team on 0800 988 0292, or consult a suitably qualified health professional.
Can I use VitaPaws™ products if my pet is pregnant?
Can I give my pet more than one VitaPaws™ product?
Yes, the majority of our products can be combined for a synergistic effect. However, we do not recommend that you give your pet more than one of our multinutrient products. If in doubt, please contact our Customer Service team on 0800 988 0292, or consult a suitably qualified health professional.
Do you accept returns?
We are so confident that you will love our products that if for any reason you are not completely satisfied with your purchase, we will give you your money back with our 30 day no quibble promise. Please contact our Customer Services Department on 0800 988 0292 for further assistance.